Reporting to the Vice President of Clinical Services, the Senior Director Laboratory Services is responsible and accountable for providing strategic and operational leadership for laboratory/pathology services across Baystate Health. In this capacity, the Senior Director develops and implements strategic plans, establishes effective relationships with administrative leaders and medical staff throughout Baystate Health, facilitates revenue growth and cost containment, and maintains and improves laboratory services’ overall quality and financial performance.

Provides executive-level leadership and management oversight for Baystate Reference Laboratories (BRL), the Pathology Baystate Medical Practice (BMP), and the Baystate Health partnership with Labcorp. The incumbent will successfully drive and implement strategic vision and initiatives and inspire team members to reach their full potential.

The Senior Director creates an environment/culture that fosters physician and staff collaboration and inclusiveness and consistent promotion of BH operating principles. Leads by example, demonstrating a commitment to ongoing self-development of competencies, encouraging the development and growth of others, embracing and promoting diversity (skillsets, individuality, etc.), and engaging/inspiring people to execute goals and meet the overall mission/vision of BH.

• Leadership:

• Strategic planning, design, assessment, and improvement of the laboratory use system focusing on total health for all laboratory services at Baystate Health.

• Promote direct, open, and honest communication within areas of responsibility; develop and maintain strong and effective relationships with medical staff, senior leadership, and staff personnel. Encourage the team to achieve higher levels of performance and accountability.

• Designs and implements innovative programs across all health system areas reliant on the laboratory's services.

• Leadership alignment to ensure consistency across laboratory services to meet the overall goals of the health system.

• Embraces and teaches the culture of a learning organization utilizing the principles of psychological safety with a focus on a results-oriented workplace.

Skills:

• Ability to solve practical problems and deal with situations where only limited standardization may exist.

• Must be able to reasonably make appropriate judgments in communications and actions with patients, physicians, other associates, outside agencies, and vendors.

• Experience articulating a vision and strategy in a way that inspires and motivates a team and focuses their energy on achieving business goals.

• Demonstrated excellent skills in written and spoken format.

• Possess a passion for and commitment to a patient-centered care and customer-driven culture.

• Experience with various LIS, RIS, and PACS software.

Value:

• Oversight of the laboratory’s financial performance within the context of the overall health system.

• Develops revenue and expense management strategies that are aligned with organizational objectives.

• Ensures appropriate process verification/audits are in place to ensure accurate and appropriate classification of expense/revenue.

• Understands and optimizes reimbursements in the context of fee-for-service and ACO models of care.

• Responsible for the laboratory supply chain, including contracting, procurement, inventory optimization, and distribution procedures.

• Explores new business opportunities, partnerships, and strategies to enhance revenue or control expenses.

Experience:

• Develop a workforce that is provided with challenging growth opportunities and utilizes skills in the best possible manner to meet Baystate Health's mission.

• Attract and recruit top talent, celebrate diversity, and continuously develop others as collaborative thinking partners.

• Strategically assess and provide a pipeline of team members for the workforce.

• Utilizes strategies to enable team members to practice at the top of their training.

• Responsible for research by ensuring support is provided to areas of Baystate Health where needed.

• Ensures laboratory team members are adequately trained and meet the requirements as provided by accrediting bodies or the needs of the job/job assignment.

Quality:

• Leverages team members and data to improve the overall quality of healthcare Baystate Health provides.

• To achieve value for the health system, utilize interdisciplinary strategies to improve laboratory-related outcomes, compliance with evidence-based data, and overall test management.

• Ensure the laboratory team is constantly in a state of readiness for emergencies to ensure uninterrupted services are provided for BH patients.

• Ensures continued compliance with all national, state, and local regulations and their management; these include the Joint Commission, Department of Public Health, College of the American Pathologists (CAP), and other related oversight bodies.

Safety:

• Oversight of designing, implementing, and managing a safe, high-quality, and effective laboratory use system.

• Ensures laboratory team members are positioned to make improvements throughout the system.

• Emphasizes and embraces the BH Daily Management System to improve patient safety.

• Initiates action based on internal and external safety insights, data, and national trends.

Qualifications:

Education:

BS in Medical Laboratory Science (or related field) – Required

Masters – Preferred

Minimally Required Experience:

Minimum of 5 years of progressive healthcare leadership

Preferred Experience:

Experience in academic medical center and health system environment.

Skills:

• Ability to solve practical problems and deal with situations where only limited standardization may exist.

• Must be able to reasonably make appropriate judgments in communications and actions with patients, physicians, other associates, outside agencies, and vendors.

• Experience articulating a vision and strategy in a way that inspires and motivates a team and focuses their energy on achieving business goals.

• Demonstrated excellent skills in written and spoken format.

• Possess a passion for and commitment to a patient-centered care and customer-driven culture.

• Experience with various LIS, RIS, and PACS software.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Master of Business Admin (Required)

Certifications:

Medical Technologist - American Society for Clinical Pathology

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield