Afirm Client Services Coordinator in Richmond Hill, Ontario

Responsibilities

Afirm is an extraordinary place to pursue your new profession. We acquire the services of exceptional people who exhibit curiosity, enthusiasm, and drive. Afirm is committed to finding outstanding people who have ambition and a personal drive to succeed. If you are a computer savvy professional who enjoys working with a variety of people and businesses’ and you thrive in a fast paced work environment, come join our team!

Afirm is currently looking for a contract Client Services Coordinator to work with our growing, global organization. The Client Services Coordinator acts as a liaison between the company, our clients, and our field representatives. They provide information and resolve any emerging problems that clients and field representatives might face with professionalism. This position is about creating a positive client experience.

Job Responsibilities:

  • Providing timely and accurate information to customer inquiries to include statuses, corrections, and general day-to-day questions.

  • Communicate with clients and field representatives through the utilization of phone and email

  • Update and maintain job statues for audits and surveys including key accounts

  • Monitors specific accounts for their branch

  • Works with the Branch Manager to track professionalism coursework and resolves complaints regarding field representatives

  • Assists with complaints, errors, account questions, and other queries.

  • Improve and expand upon relationships between USR and all clients

  • Other duties as assigned

Qualifications

Qualifications

  • Strong customer service skills

  • Computer-literate

  • Excellent written and verbal communication

  • Ability to multitask and meet specific goals set by supervisors and management

  • Bilingual in French and English is preferred but not required

About Our Company

When it comes to Risk Mitigation, Loss Control and Premium Audits, you demand nothing less than the exceptional. Created over 28 years ago, Afirm has grown from a small regional company to a nationwide provider of services within the industry. Our expertise and precision place us strongly at the forefront of commercial insurance.

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All employees are subject to a background check and social security number verification


EOE/M/F/D/V

Category Administrative/Clerical

Job Type Contract