Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We are looking for a talented Product Delivery Leader to join the Acquirer Capability team in delivering efficient, effective, predictable, and compliant transaction processing. As part of the team, you will lead delivery of solutions to merchants and partners around the world. The success of the role will depend on your ability to lead a globally distributed team, to understand and drive appropriate business architecture, to question and challenge demand through validated business benefit, and have a strong focus on detail.

You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business strategy and an eye on industry trends. Working with our partners you will develop product roadmaps and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Does this sound like you?

How will you make an impact in this role?

• Lead and motivate a team of Product Owners and Product Managers across multiple global locations, to deliver and continuously optimize solutions.

• Continuously engage with our Global Merchant, Network and Technology teams to maintain product transparency, build trust and address concerns and challenges through defined Product roadmaps, backlogs and delivery.

• Partnering across teams to define product outcomes with clear metrics and targets for the product segment to deliver customer value while making appropriate tradeoffs with schedule and capacity usage.

• Keep up to date with industry and competitor developments in the merchant acquiring and transaction processing.

• Drive transformation into Acquirer processes utilizing external research, understanding the GMS business, speaking with GMS partners, identifying opportunities to globalize capabilities and conversely, sunset other capabilities.

• Keep up to date with industry and competitor developments in the merchant acquiring and transaction processing space. Understand and apply new trends and market standard methodologies into product roadmap and backlogs.

Minimum Qualifications

The successful candidate will have the following qualifications:

• Experience in leading and mentoring teams.

• Product leadership and planning experience with extensive application of SAFE Agile discipline and preferred experience with Rally.

• Proven track record of change management and delivery in complex and highly matrixed organizations.

• High intellectual curiosity, with excellent creative and critical thinking complimented by strong problem-solving skills and ability to drive and embrace innovation.

• High level of comfort in dealing with ambiguity and occasionally imperfect information while exerting influence and driving decisions within cross-functional global teams.

• Outstanding communicator with the ability to translate complicated ideas or needs into both simple business terms and detailed technical requirements, that can be delivered by product and engineering teams

• Strong technical aptitude and payments industry experience, preferably understanding of Acquirer and merchant card acceptance and processing

• High energy, optimistic attitude, and a good sense of humor

• Bachelor's Degree preferred or Relevant years of Professional Experience.

Preferred Qualifications

• Experience of Platform Transformation and Modernization.

• Expertise in Acquirer Merchant & Partner Transaction Processing & Transaction Data Quality.

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24008296