POSITION OVERVIEW

The Director, Technology Services is charged with the overall planning, organizing, and execution of all Information Technology (IT) systems and functions across all in-office and remote locations to meet organizational requirements. This position oversees several direct year-round reports across the help desk, network, and system administration teams as well as seasonal Sundance Film Festival support IT employees.

Working closely under the Chief Product and Technology Officer, the Director supports Sundance Institute's commitment to championing independent artists. This full-time position is based out of our Park City, Utah office with regular opportunities to work remotely throughout the year. Extended hours, including evenings and weekends, will be required at key points and travel to festivals, labs, events, and other Institute offices will be required on occasion.

Top priorities include but are not limited to...

• Analyzing complex business needs presented by the organization and/or customers to recommend technical solutions.

• Working closely with the Director of Engineering to ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards and procedures for implementing technical solutions.

• Directing production task operation and execution according to a documented schedule that meets or exceeds organizational expectations.

• Directing operations to ensure the security of IT infrastructure, network, systems, and enterprise information and continually monitoring and managing IT security threats and audits.

• Developing and overseeing the production of a detailed timeline for Festival and Lab IT support.

• Building relationships with external IT vendors and service providers.

• Benchmarking against industry best practices and making recommendations for the improvement of the IT infrastructure (including the cloud) and IT systems.

• Reviewing the performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.

• Leading and managing the IT team, including selecting and training highly effective employees, providing direction, feedback, mentorship, and support to ensure all understand responsibilities and are effective in their roles while delegating appropriate and meaningful work.

• Creating, adhering to, and managing realistic budgets, making adjustments as necessary and working with the team budget managers to ensure invoices and expense reports are processed.

• Advising stakeholders on technical needs and solutions.

• Communicating project status and realistic timelines to all stakeholders.

   

You have the following direct or transferable skill sets:

• Legal authorization to work in the United States.

• 10 years experience within information technology, specifically managing enterprise systems and infrastructure.

• Knowledge of the most current technologies and products used in the industry.

• Experience communicating and presenting to internal and external stakeholders including executive teams and vendors both one-on-one and in larger settings.

• Experience managing IT security initiatives.

• Excellent interpersonal skills to develop effective working relationships throughout the organization.

• Ability to anticipate, define, and prevent problems, investigate obstacles, gather relevant information, generate alternative solutions, and arrive at workable solutions.

• Ability to convey processes necessary to get thi ngs done, understanding how to separate and combine tasks into efficient workflows.

• Understanding of how to best organize people and activities.

   

You will be successful in this role if you...

• Routinely running gap analysis, which identifies areas where current and future expectations are not being met then establishing plans with the Chief Product and Technology Officer to fill those gaps.

• Communicate effectively with the Technology Services team and other departments as collaboration requires.

• Train, mentor, and develop team members to ensure they develop and grow their skills.

• Direct and support the implementation of new software, hardware, storage, and/or cloud solutions.

• Coordinate IT activities to ensure availability and network services with as little downtime as necessary.

   

In addition to an annual salary of $120,000.00 to $140,000.00, this position is eligible for our comprehensive benefits package, highlights include:

• Health, vision, and dental insurance

• 25 paid Institute holidays plus accrued vacation time

• Paid sick, family, and medical leave

• Employee Wellness initiatives

• 401(k) with automatic 3% employer contribution after one year of employment

• Sundance Film Festival passes and benefits (varies each year)

*Final rate of pay is determined based on the applicant's geographic location, relevant experience and skills, and internal equity among similar positions within our organization.