Description

Onsite -Camden NJ

Contract to hire

We are offering a contract to hire employment opportunity for a Help Desk Analyst I based in Marlton, New Jersey. This role is in the Information & Technology department of a leading telecom provider. You will be providing analytical, technical, and administrative support to local and remote end-users, as well as production lines, with the goal of achieving total end-user satisfaction.

Responsibilities

• Manage all aspects of a Microsoft environment, working with Microsoft Active Directory and Exchange

• Support a virtual desktop environment on VMWare along with various other end user hardware

• Build and/or Support Desktops, Laptops, Virtual Desktops, and other mobile devices

• Work with AV equipment, Video Conferencing Technologies and conference rooms

• Demonstrate strong analytical ability to troubleshoot application, hardware, software, and peripheral problems

• Assist with IT projects as needed

• Participate in an after hour support rotation with the team, fielding emergency end user calls

• Be available to work alternate shifts or occasionally on weekends as needed

• Travel within the New Jersey, New York, Delaware and Philadelphia area as required

• Train end users on hardware or software usage with empathy and patience

• Provide quick solutions to user reported issues while also delivering service that yields high customer service satisfaction among the employees.

Skills: 'PC Desktop - Workstation', 'MS Windows 7', 'MS Office'

Requirements • Proficiency in PC Desktop - Workstation is required

• Solid working knowledge of MS Windows 7 is essential

• Must be adept at using MS Office Suite

• Prior experience in a Help Desk Analyst role is preferred

• Excellent problem-solving skills and ability to think critically

• Strong communication and interpersonal skills to interact effectively with team members and clients

• Ability to work independently and in a team environment

• Must be detail-oriented and able to manage multiple tasks simultaneously

• Excellent customer service skills are essential

• Familiarity with ITIL processes would be advantageous

• Ability to handle stressful situations in a calm and professional manner

• Must have a proactive approach to troubleshooting and problem resolution

• Good understanding of computer systems, mobile devices, and other tech products. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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