At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

We are excited to announce that we are opening a newly remodeled retail boutique at The Domain in Austin, TX. This will be the first location in the US with a totally new concept focused on delivering an immersive, best-in-class shopping experience to engage and inspire customers.

About the Role:

We are seeking an Assistant Store Manager, who is passionate about transforming the customer experience. You will be the right-hand partner to the store manager, supporting store operations, team development, and implementing new and creative strategies to ensure sales and profitable performance. You will be an integral part of pioneering new processes and ideas for a growth mindset.

Join our team as we cultivate coffee as an art to grow the best in each of us!

What We Offer:

Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)

What You'll be Doing:

• You Lead by Example: Drive winning team sales and service performance through daily coaching and training. You will demonstrate a strong business insight and understanding of how to affect sales through behaviors on the floor.

• You Care about Safety: Promote a safety conscious culture. Safe, healthy employees and customers are our number one priority.

• You Believe in Developing Talent: Collaborate with the Store Manager to champion the ongoing professional development and growth of the store team while creating an inspiring culture for learning.

• You are Adaptable: Be adaptable to evolving priorities. Ensure all operations, inventory, procedures and company processes are being implemented and followed. Continuously improve ways of working to eliminate waste and create efficiencies to keep the boutique running smoothly.

• You are Customer Focused: You bring the passion, we provide the training, and you share it with the customer. Welcome, advise and guide clientele to identify coffee needs. The retail landscape has changed with more customers preferring to shop online. However, the store is where we meet many of our customers for the first time.

• You are a Brand Ambassador: share your knowledge, our coffee, and our sustainability practices with customers. Be an enthusiastic ambassador for the Nespresso brand and respond to customer concerns or issues.

• You will Connect with Community: Think entrepreneurially to creatively plan events to engage new customers, strengthen relationships and build brand recognition.

• You are Action Oriented: Whether we need help cleaning, organizing stock or need a new innovative way to do things.

What you'll bring:

• High School Diploma or GED required; bachelor’s degree preferred.

• 3+ years of extensive professional experience in retail, required.

• 2+ years supervisory experience in people management, motivation, and development of direct reports, required.

• Experience in project management processes, customer complaint and change management.

• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture.

• Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays.

Requisition ID

299740

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy