VCA Smoky Hill Animal Hospital is seeking a new or seasoned Client Service Representative to join our team.

VCA Smoky Hill Animal Hospital is a growing 4 doctor practice! Becoming a part of our team would mean you are joining a group of the most supportive and fun individuals; most of which have been a part of this team for many years! We go out of our way to make you a part of our family while ensuring you can still be with your own. Work-life-balance is extremely important to us and we do our best to ensure you can have a life inside and outside of work.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering phones, and guiding clients and their pets during their appointments.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance and ensuring the facility is neat and clean at all times—both inside and outside.

We offer a competitive compensation and benefits package for eligible full-time employees, including:

• Medical/dental/vision insurance

• Pet care discounts

• Paid time off (including holiday and sick days)

• 401(k) retirement plan

• Life insurance

• Health and well-being program that provides resources and training

• Compensation negotiable based on experience, $18 - $25 per hours to start