Job Information
Amazon Senior Program Manager, Salesforce Integration in Atlanta, Georgia
Description
Global Fleet & Products (GFP) is looking for a Sr. Program Manager to own end-to-end strategy and execution of Salesforce applications within the organization. Current features include external Delivery Service Provider (DSP) Fleet support channels and internal escalation mechanisms but we are just getting started. Our team is excited about expansion in to knowledge-based applications, field task management, personalized fleet KPI dashboards, third party (OEM/FMC) expansion capabilities, and beyond. We are looking for an individual who can operate in an undefined space, influence cross-functional groups and tech teams to implement new systems, and create closed-loop support channels.
Key job responsibilities
Lead, direct, supervise, and control the execution of Salesforce platform for GFP
Introduce new ways to manage GFP workflow and communication channels
Integrate and create dynamic field initiatives, knowledge bank, metrics, and standard work in to Salesforce platform
Define and measure internal and external performance standards within the platform
Build out features roadmap to drive continuous value to GFP and DSPs
Monitor and report on the progress of all activity within the program area
Work with internal and external stakeholders, including suppliers, tech, operations, finance, and other business teams
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Atlanta, GA, USA | Nashville, TN, USA
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience working cross functionally with tech and non-tech teams
Experience defining and executing program requirements
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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